Shipping policy
Delivery Timeframe
Our standard delivery window is 7–14 business days from the moment your order is confirmed. This includes both production/handling and transit time.
- Production & Handling: 1–2 business days
- Quality Control: 1–2 business days
- Transit Time: 7–10 business days, depending on your destination and carrier
Production & Quality Control
We take extra care with every single order. This is a careful, time-intensive process — but it's how we make sure what arrives at your door is truly worth it.
- Production: Each product is individually packed after your order is received
- Quality Control: Every item is carefully inspected to meet European & American quality standards.
Where Are Our Products Made?
Our products are manufactured in a high-quality facility in China, which allows us to offer premium items at competitive prices.
- Management & Design: Our startup is based in Chicago, USA — handling design, planning, and customer service.
- Quality Assurance: We conduct regular on-site visits to ensure every product meets European & American standards.
Cancellations & Refunds
- Cancel before shipment — You can cancel your order any time before it ships, no questions asked.
- Refund for delays — If your order doesn't arrive within the expected timeframe, just reach out and we'll issue a full refund.
Contact us: hello@glowlylens.com We respond within 1–2 business days and we're always happy to help!